Getting Started

🚀 Getting Started

Welcome! Here are some helpful tips to get you up and running quickly:

🔍 Navigate with Confidence

New here?
Use this guide to explore the Knowledge Base and Services without getting lost.
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📚 Key Resources Explained

🧠 What is the Knowledge Base?
A self-service reference center where you can find solutions to common issues.

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🛠️ What are Services?
Your go-to place for help. Submitting a request here connects you with the Helpdesk to resolve your issue.

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❗ Need Help?

“Help me, I have a problem!”
Start here if you’re unsure what to do—this section will guide you to the right support.

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🔐 Password & Security

✅ Trouble-Free Password Tips
Avoid common password issues—this is a must-read.

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🔑 Multi-Factor Authentication (MFA)
Required for all staff and faculty.
You must complete MFA setup to access your account.
Instructions are available in the Knowledge Base or Services.

👉 Click here to get started

🌐 Microsoft 365 Tip

If you use multiple Microsoft 365 accounts:
➡️ Use a separate browser for your DeSales account
➡️ Use another browser for your personal/work accounts

This prevents login loops and access issues.

🌍 Recommended Browsers

DeSales is a Microsoft-based university. For the best experience, use:

• ✅ Google Chrome

• ✅ Mozilla Firefox

• ✅ Microsoft Edge

🚫 Avoid Safari
Safari is not compatible with our IT security and internal resources.