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🚀 Getting Started
Welcome! Here are some helpful tips to get you up and running quickly:
🔍 Navigate with Confidence
New here?
Use this guide to explore the Knowledge Base and Services without getting lost.
👉 Click here to get started
📚 Key Resources Explained
🧠 What is the Knowledge Base?
A self-service reference center where you can find solutions to common issues.
👉 Click here to get started
🛠️ What are Services?
Your go-to place for help. Submitting a request here connects you with the Helpdesk to resolve your issue.
👉 Click here to get started
❗ Need Help?
“Help me, I have a problem!”
Start here if you’re unsure what to do—this section will guide you to the right support.
👉 Click here to get started
🔐 Password & Security
✅ Trouble-Free Password Tips
Avoid common password issues—this is a must-read.
👉 Click here to get started
🔑 Multi-Factor Authentication (MFA)
Required for all staff and faculty.
You must complete MFA setup to access your account.
Instructions are available in the Knowledge Base or Services.
👉 Click here to get started
🌐 Microsoft 365 Tip
If you use multiple Microsoft 365 accounts:
➡️ Use a separate browser for your DeSales account
➡️ Use another browser for your personal/work accounts
This prevents login loops and access issues.
🌍 Recommended Browsers
DeSales is a Microsoft-based university. For the best experience, use:
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✅ Google Chrome
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✅ Mozilla Firefox
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✅ Microsoft Edge
🚫 Avoid Safari
Safari is not compatible with our IT security and internal resources.