FIDO 2 and WebAdvisor Self-Service log in issues

Passkey Authentication for WebAdvisor Self-Service

At this time, the use of FIDO passkeys for authentication is not supported when signing in to Ellucian WebAdvisor Self-Service.

DeSales University has confirmed with Ellucian that WebAdvisor Self-Service does not currently provide a supported method to accommodate passkey (FIDO/WebAuthn) authentication within its sign-in process. As a result, users who have registered a passkey as a sign-in method for their Microsoft account will need to use an alternate authentication method when accessing WebAdvisor Self-Service.

Until Ellucian adds support for passkey authentication, users should authenticate using one of the following supported multi-factor authentication (MFA) methods:

• Microsoft Authenticator app
• Phone (call or text message, if registered)

This article will be updated if Ellucian introduces support for passkey authentication in a future release.

Refreshing Your Sign-In Session

If you previously attempted to sign in using a passkey or need to select a different authentication method, you may need to refresh your browser session before signing in again.

Option 1: Sign Out of MyDSU

1. Click your profile icon or account menu within MyDSU.

2. Select Sign Out.

3. Close the browser tab.

4. Reopen your browser and navigate back to MyDSU.

5. Sign in again using one of the supported authentication methods:

   • Microsoft Authenticator app

   • Phone (call or text message, if registered)

Option 2: Click here for how to clear your browser's cache